Can I have free UK delivery at the weekends?
Unfortunately not. Please contact us if you require a furniture delivery at the weekend, as there will be a surcharge.
Are there any exceptions to the free UK delivery offer?
Free UK Delivery: the Kensington Sofa Company of Essex & Kent is prepared to give nearly all of our clients free delivery, Monday-Friday for orders over £250. During the payment process you will be prompted to accept a delivery surcharge if you are in the following areas; Anywhere in Scotland, Isle of Wight, Channel Islands, and Northern Ireland – England and Wales only qualify for free delivery.
Will you take the packaging away?
Unfortunately we cannot unpack your furniture or remove any packaging.
Will you advise when the free UK delivery is coming?
We will advise you by email or telephone to book an agreeable delivery day. We can also deliver to a friend, relative or neighbour but a signature must be obtained at the point of delivery.
How much is the surcharge for weekend delivery?
A Saturday delivery attracts a surcharge of £50 and on a Sunday the extra cost to you would be £100. This is for items over that cost over £200. If the order value is under £200, the delivery surcharge would be £20 on a Saturday but not available on a Sunday.
Collection of orders from our furniture warehouse can be arranged at any time but by appointment only.
Do you deliver abroad?
Please telephone us on 01582 840 717 for a transport quote to anywhere on Earth. We will need your full address with the postal code and of course the furniture that you are interested in. We usually provide the freight quote within 48hrs.
What happens if the delivery is late?
We will of course re-deliver or advise where the products are but we take no financial liability for any loss or damage due to late delivery of any goods ordered.
What if you miss an agreed day or time for delivery with my bespoke order?
In the event of a unforeseen delivery delay, the Kensington Sofa Company of Essex & Kent cannot refund payments for bespoke products that have either been manufactured or imported on your behalf.
What if say my sofa or chairs do not fit?
We cannot be responsible for the cost of the return of any goods which do not fit the intended place as the measuring of any space is the responsibility of the customer. But you may return goods at your own expense, please see returns policy below.
When you deliver, do you assemble the furniture?
The Kensington Sofa Company of Essex & Kent cannot assemble furniture, although the vast majority of our sofas, chairs and footstools are assembled.
Do you put the furniture in the intended resting place?
The Kensington Sofa Company of Essex & Kent will put the furniture in your desired room. However, it is the customer’s responsibility to make sure that the furniture will fit into the designated room. Please read our measuring guide here.
What happens if you are late for delivery?
We will call you if say we are caught in traffic – we usually provide delivery time estimations but we take no responsibility for late or early attempted deliveries caused by circumstances beyond our control.
What if I am not there when you deliver?
You must inform us if you cannot be in for an arranged delivery.
If a pre-arranged failed delivery is as a result of the customer or agent not attending a property then a re-delivery charge of up to £50 will be applicable and a re-stocking charge of £100 will be applicable in the event of an order cancellation (if a delivery date has been confirmed and then the property is unattended).
Can I pay for the furniture on delivery?
Your order must be paid for before the delivery day, unless otherwise arranged. All goods remain the property of the Kensington Sofa Company of Essex & Kent until payment is received in full
I live in a restricted road, is this ok?
Please advise if there could be problems getting to your property, so we use the appropriate vehicle. We must be notified of any possible problems with access to the delivery address, e.g. narrow lanes, private gated roads etc. , failure to do so will result in a re-delivery charge of £50 GBP in England Wales (Scotland and Channel Islands £200).
Will you take the cardboard away?
No, packaging disposal is the responsibility of the customer and will not be removed by the delivery driver.
What happens if I have changed my mind?
If you have received an item that you no longer require, you can send it back to us at your cost. We must be informed within 48 hours of your receipt of the order. Call us if you want us arrange for a collection. You then have 14 days to return the item to us, after this time period we will not be able to issue you with a refund. Once we have received the item(s) back, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-saleable we will issue a refund to the value of the product less the delivery and collection fee. Please note that all products returned must be returned in their original packaging and be unused.
If a collection by us is required for unused and undamaged goods there will be a charge – this would be agreed between both parties but the collection charge will be a minimum of £20 GBP for items up to 40kg and up to £200 GBP for items weighing over 40kg for England & Wales – charges for other areas are by negotiation but will be more.
What if my furniture arrives broken or damaged?
In the unlikely event you receive a damaged product(s), we must be informed within 48 hours of receipt of the goods. We always require photographic evidence to be provided via email to firstname.lastname@example.org.
We reserve the right to provide replacement parts(s) or where this is not possible a complete replacement for a damaged product.
Please note that a collection cannot be arranged without a customer signature. This will be arranged at your convenience. Free collection and replacement of damaged goods is between Monday and Friday, a Saturday collection would incur a charge.
Who pays for the return costs?
This depends on the reason for the return. If a product is incorrect, faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the furniture is unwanted, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition. If you want us to collect there would be a charge. Once we have received the unwanted item back, we will inspect the product to ensure it is not damaged and then issue a refund for the value of the product minus delivery/collection costs.
Where should I return unwanted, damaged or incorrect garden products to?
Kensington furniture Ltd
T/AS The Kensington Sofa Company
Unit 2, Rignals Ind Est.
How long does it take for my money to be credited?
A refund to your Credit / Debit card takes between 3 / 5 working days after the refund has been approved.
Please note: Deliveries to mainland Scotland may incur an extra delivery charge (please call for more details before placing your order).
Items up to £100.00 – £8.95
Items up to £249.99 – £14.95
All items over £250.00 – Free Delivery (England and Wales)
We regret we cannot deliver to: Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles and Northern Ireland unless we are contacted first. Please call us to place an order if you are in these areas.
Please e-mail us on email@example.com with the details of the products you require and your location and we will respond with a quote for delivery if you do not qualify for a free delivery.
Overseas Deliveries – delivery charge on application.
Once your order is placed we will send out a confirmation email, which contains an order reference number and order status, which will remain stated as ‘awaiting fulfilment’ until your item is ready for dispatch. Depending on your ordered product we aim to dispatch item(s) as soon as possible although some items can take up to 12 weeks. In some cases our products may be shipped from our suppliers directly to you. We are not responsible for delivery delays caused by third party courier companies. If you require a specific delivery date, please make a note of this when placing your order.
Once your item has been dispatched you will receive an email with a status update as ‘Shipped’. Our deliveries are normally made through a third party courier company, please ensure that there is adequate access and they are not permitted to remove packaging or assemble the product. If you cannot be home to accept your delivery, you may leave instructions for the courier or email us at firstname.lastname@example.org if the goods can be left with a neighbour or at a location around the property that your happy with. Once your items have been delivered we will send an email with an order status update as ‘Completed’.
Our Terms & Conditions, Including Delivery & Guarantees
Welcome to the www.kensingtonsofas.co.uk website terms and conditions for use. These terms and conditions apply to the use of www.kensingtonsofas.co.uk and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access www.kensingtonsofas.co.uk.
Before you place an order for sofas, chairs or footstools or cushions and you have any questions relating to these terms and conditions please contact us by e-mail on email@example.com or call us on 01582 840 717 between 9.30am and 5.30pm (Mon-Fri). Please note that all calls to our Customer Services Representatives will be charged at the local rate.
Use Of This Furniture Website
You are provided with access to the website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the personal information by contacting our Customer Service Representatives.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of www.kensingtonsofas.co.uk, or the use by any other person accessing the website using your shopping account and/or your personal information.
We reserve the right to:modify or withdraw, temporarily or permanently, www.kensingtonsofas.co.uk (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the conditions from time to time, and your continued use of www.kensingtonsofas.co.uk (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using www.kensingtonsofas.co.uk.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use www.kensingtonsofas.co.uk, you’ll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer at www.kensingtonsofas.co.uk. Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop at www.kensingtonsofas.co.uk, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Kensington Sofa Company furniture products which are relevant to your browsing history when you visit other websites.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Processing Your Orders;
For statistical or survey purposes to improve www.kensingtonsofas.co.uk and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
If you create a shopping account while ordering online you may be given the option to receive information from www.kensingtonsofas.co.uk by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by telephoning us on 01582 840 717 10am and 5pm (Mon-Fri).
Your personal Information may be disclosed to other businesses within www.kensingtonsofas.co.uk and to reputable third parties who will help to deliver your furniture order. www.kensingtonsofas.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of www.kensingtonsofas.co.uk for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
To order products on www.kensingtonsofas.co.uk, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see managing cookies on your web browser for help to turn them on should you need to.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.
Questions regarding this Policy should be directed as follows:
Unit 2, Rignals Lane Ind. Est.
Purchase Of Products
Orders – We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on www.kensingtonsofas.co.uk by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.kensingtonsofas.co.uk.
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance of the contract between you and us will take place on payment by you to us for the products ordered unless we have notified you that we do not accept your order, or you have cancelled your order.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & and; Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by www.kensingtonsofas.co.uk. In compliance with Data Protection Act requirements. Should you require any information regarding orders you have placed with www.kensingtonsofas.co.uk please write to us at the following address:
Rignals Lane Ind. Est.
Contract cancellation under the Consumer Contracts (Information Cancellation & Additional Charges) Regulations 2013
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price but not the delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them and the goods are returned in the original packaging. Please note that there will be a minimum charge of £25 for goods under a weight of 40kg, over 40kg the charge could be up to a maximum of £200 for collection of the goods that have been delivered, but you may return goods under your own volition.
Please see our refund policy for further details.
Description Of Products
Each Product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on www.kensingtonsofas.co.uk are correct at the time when the relevant information was entered onto the system. Although we aim to keep www.kensingtonsofas.co.uk as up to date as possible, the information including product descriptions appearing on www.kensingtonsofas.co.uk at a particular time may not always reflect the position exactly at the moment you place an order.
Intellectual Property & Right To Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of www.kensingtonsofas.co.uk shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within www.kensingtonsofas.co.uk is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance With Laws
www.kensingtonsofas.co.uk may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding www.kensingtonsofas.co.uk and any transactions conducted on or through www.kensingtonsofas.co.uk.
Limitation Of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on www.kensingtonsofas.co.uk, we make no warranties, whether express or implied in relation to its accuracy.
www.kensingtonsofas.co.uk is provided on an “as is”and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to www.kensingtonsofas.co.uk, or any transaction that may be conducted on or through www.kensingtonsofas.co.uk including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through www.kensingtonsofas.co.uk.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what www.kensingtonsofas.co.uk and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
The conditions shall be governed by and construed in accordance with the laws of England, Wales, Scotland and N. Ireland and you irrevocably submit to the exclusive jurisdiction of the courts of England, Wales, Scotland and N. Ireland.
www.kensingtonsofas.co.uk offers for sale indoor furniture.
Prices listed are in GBP and are inclusive of delivery costs and VAT (but exceptions may apply).
The price on your order will be validated by us as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times.
We will endeavour to match the price of any like-for-like product you find on-line. If you find the same product cheaper elsewhere please email us at firstname.lastname@example.org and ask for a price match. This forms our price guard service. Discounted quotations can be requested for bulk or multiple orders and by charities and community organisations.
Payment is usually by credit or debit card, we accept MasterCard, Visa, Switch, Solo, Delta or Maestro and payment is taken when we receive your order.
The price you pay is the price displayed on this furniture website at the time we receive your order (and any applicable additional delivery charges) apart from the following exception.
While we try and ensure that all prices on our website are accurate, errors may occur. If you cancel and you have already paid for the goods, you will receive a full refund.
www.kensingtonsofas.co.uk is entitled to refuse any order placed by you. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
The checkout stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from www.kensingtonsofas.co.uk.
You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
On-line and telephone order payments are processed via our SSL secure payment system.
Availability And Description
All products depicted on our website (as may be varied from time to time) are available for delivery almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Highlands & Islands.
All products are subject to availability. If the product you order is unavailable, we may offer you with a substitute of an equivalent quality and price (“Substitute Product”). In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full.
Very occasionally products featured on our website may be known by different model numbers or branding names but are in fact the same product as stipulated by the manufacturer, these items may vary cosmetically, sometimes they are identical, we reserve the right to supply these as the products listed on our website. These items will not be classed as substitute products. If you are in any doubt please speak to us before placing your order.
Pictures and illustrations shown on this website are accurate representations as can be expected, given the possibility of slight colour and tone of the photographs and illustrations themselves.
When The Delivery Arrives
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk.
In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied. If the order is subsequently cancelled for a refund (within the specified time limit) this will be treated as a cancellation under the applicable Regulations (see contract cancellation) and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason when it arrives you must notify us immediately that you have refused delivery and the reason for refusal to email@example.com, failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be taken from the refund before it is issued.
It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 48 hours of delivery. (Please see Packages/Parcels Missing on delivery section for further information)
It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged”. You must notify us of any damage within 48 hours of receipt and we will require photographic evidence of the damage to be supplied to us. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked’ or similar wording’ does not waive your right of notification to us for damage. Signing the delivery note as ‘unchecked’ or similar wording’ will be deemed to have be acceptance of the goods as undamaged. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours after delivery has passed. We cannot process claims for damaged packaging where the contents are undamaged. The function of the packaging is to protect the contents whilst the item is in transit.
If you receive a parcel which is obviously damaged beyond all levels of acceptability please REFUSE delivery for the item(s) and contact us immediately by email to firstname.lastname@example.org or telephone us on 01582 840 717 we can then arrange for the appropriate action to be taken.
Cancellations Before Dispatch
If you wish to cancel your order before dispatch, please email us at email@example.com. You may cancel your order at anytime up until despatch, however in some cases there may be a maximum 20% administration charge. A lower administration charge will be at the discretion of the Directors. If you cancel your order via telephone before your order has been dispatched your order will be put on hold. You must then confirm your wish to cancel the order in writing via email to firstname.lastname@example.org or by post to:
Rignals Lane Industrial Estate
Your order will not be considered cancelled until notification in writing or via email is received and acknowledged .
Cancellations After Dispatch
If you decide to cancel an order after the product(s) have been dispatched and commenced their carriage to you please email us at email@example.com, we may, at our discretion, charge you for the return carriage of those product(s) which will be deducted from any refund issued. We advise you to check the status of your order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
Change of Mind Returns Online Orders Only (Cooling Off Period)
You may return any delivered product(s) you have purchased within 14 working days after day of delivery for any reason (including if you simply change your mind) these are subject to a maximum 20% administration fee for all cancelled orders. To do so you must notify us in writing or via email to firstname.lastname@example.org stating the reason for the return. If you are returning a product for any change of mind reason you must arrange to return the products to us or to our suppliers and you will be responsible for any charges incurred. All returned products must be returned ‘as new’; if you have opened the package you must have done so without damaging or marking the product or packaging. All items will be checked upon return before the relevant action is taken. All items are to be returned within 14 days of cancellation.
Please note you (the customer) are responsible for ensuring the dimensions of the furniture you purchase are suitable to be accommodated in its intended destination/location. www.kensingtonsofas.co.uk has no obligation to refund should said furniture not subsequently fit its intended destination/location.
Please note you have a duty of care to make sure that the items are sufficiently packaged to prevent damage occurring during their return. Failure to ensure this may result in action being taken against you for damaged items. If the item is damaged on arrival at our point of delivery we will notify you and you may need to make a claim against your carrier. The goods may then be collected from us. We cannot process a refund for goods damaged in transit when sent back to us.
Before you request or arrange the return of a product, please read the information below carefully. Please note that if applicable, all parts must be checked before assembly to make sure they are all there and that you are happy with the quality, once fully assembled has been commenced the purchase price cannot be refunded.
Please note these provisions do not apply to “bespoke” or individually designed or manufactured products at a customers request (statutory rights not withstanding)
Damaged or Broken on Arrival (Cancelling the Order)
In all cases for damaged items or broken items on delivery where you wish to cancel the order and return the goods (damage must be reported within 48 hours of delivery) we will require photographic evidence of the condition of the item you are returning. This will be at our discretion. Electronic files should be forwarded to us by email to email@example.com and we will obviously also accept printed media via the postal system. We will then collect the item(s) from you if applicable, you will receive a full refund once the goods have been delivered to us and have been inspected. We cannot accept back for a full refund any item which has been assembled, incorrectly assembled causing a fault, accepted or used, please note there is no warranty for Bespoke or specifically designed products. Please note you have a statutory duty to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent further damage. The goods remain your responsibility until received by ourselves.
Damaged or Broken on Arrival (Replacement Parts or Item)
In all cases for damaged items or broken items on delivery where you wish to have a replacement or parts sent (damage to be reported within 48 hours of delivery) we will require photographic evidence of the condition of the item. This will be at our discretion. Electronic files should be forwarded to us by email to firstname.lastname@example.org and we will obviously also accept printed media via the postal system. We can then arrange to send replacement parts or if this is not possible we can then arrange to collect the item(s) from you. Once the goods have been returned we will then issue a replacement within our normal delivery schedule. This does not affect your statutory rights. Please note you have a duty of care to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent further damage. The goods remain your responsibility until received by ourselves.
Damage Reported after 48 hours of Delivery
We cannot accept any claims for damages which are not reported after 48 hours.
If the product delivered is not what you ordered, or does not correspond fully with its item description and you wish to discuss this please notify us immediately on 01582 840 717 or email email@example.com as soon as possible.
Item is Faulty On Delivery
If an item becomes faulty within the first 10 days please do not use the goods, please notify us as soon as practicable on 01245 478000 or email us at firstname.lastname@example.org to inform us of the problem. We can then arrange for a replacement, repair or refund as required. In both cases we will arrange to collect the goods at our expense and examine them. If the goods prove to be faulty we can then arrange for a replacement to be sent, repair or to refund you the cost of your purchase, depending on the nature and severity of the fault.
Please note you have a duty of care to take reasonable care of the goods in your possession which includes packaging the goods for return to prevent damage. The goods remain your responsibility until received in a satisfactory condition by ourselves.
Should any item/ items become faulty after purchase please stop using and contact www.kensingtonsofas.co.uk on 01245 47800 or email@example.com as soon as possible so we may come to an amicable solution regarding the problem.
Packages/Parcels Missing On Delivery
The delivery note which you sign will clearly state how many parcels should be delivered. If parcels are missing on delivery please sign the delivery note and write on the delivery note how many parcels were actually received. Please notify us within 48 hrs (2 working days) of delivery on 01245 478000 or email firstname.lastname@example.org detailing the parcels missing. If we receive a signature on a delivery note stating that all parcels have been delivered we cannot accept any claims after this for missing parcels.
Parts Missing Following Delivery
Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery on 01245 478000 or email to email@example.com detailing the parts and giving part numbers if applicable. You may also send in photos or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all there, once assembly has been commenced the purchase price cannot be refunded. (Please note this is not to be confused with missing parcels as detailed above). The original packaging reference number should be retained.
It would be helpful if you can quote the original packaging reference number when contacting us.
General Return Information
We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered and it is your responsibility to take reasonable care of these items. If products were delivered flat packed they must be returned in the same way including complete dis-assembly. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected.
Refunds (where applicable) will be processed within 5 working days.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that current version. You must check the terms and conditions on the website regularly or on each visit to our site.
These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999. Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
www.kensingtonsofas.co.uk shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
Not withstanding the any of above, www.kensingtonsofas.co.uk liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause. This of course does not affect your statutory rights as a consumer, and does not affect your contract cancellation rights.
All items bought by companies or individuals for trade or resale purposes will be deemed to be “trade to trade” transactions and in respect of such transactions www.kensingtonsofas.co.uk offers no warranties for said products.
All communications with www.kensingtonsofas.co.uk shall be given to us via email to firstname.lastname@example.org. Please note that even though an email has been sent or you have received an automated email acknowledgement is not proof that we have received or read the email. If you have had no reply within 5 days please contact us by post to:
Rignals Lane Industrial Estate
By Telephone: 01245 478000 (National rate telephone charges apply please check with your telecoms provider).
To report damaged parcels only on delivery please also telephone: 01245 478000.
Modifications To Website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these terms and conditions.
Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. Photographs are for illustrative purposes only. Product colours may vary slightly due to the photographic process and computer display. Illustrations used are merely illustrations and the product may be cosmetically different but will not deter the quality and/or performance of the product.
These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the product(s).
We promise that for any product you purchase from our web site:
We have the right to refuse to sell or sell the product to you;
The product will correspond with the advertised description E&OE (Errors and Omissions Excepted); and
The product will be of satisfactory quality in relation to the item description and the price paid.
We will not consider claims for consequential loss in relation to distress, inconvenience or disappointment.
In any event liability shall be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
Information You Provide To Us
The following applies to any information you provide to us, for example during the registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our “Partner Companies”).
You must own or have the right to submit content for publication on our website and all content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of practice;
You must ensure that all content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;
You must ensure that the content does not advertise or otherwise solicit for funds or is a solicitation for products or services; and We have the right to monitor content and may elicit, reject remove or change content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other content if we believe that their content is, or may be inappropriate or otherwise does not comply with the above. You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all content that you submit to us except any portion of the content that is personal information. You have sole responsibility for the content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us. You warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.
All advertised sizes and measurements are advertised as correct but due to manufacturing processes there may be slight variations of dimensions. www.kensingtonsofas.co.uk endeavours to make sure that all are as accurate as possible.
You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.
Applicability of Online Materials
Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use. Our website is controlled and operated by us from our offices in England. Where content published on our website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.
We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.
If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately. www.kensingtonsofas.co.uk makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations.
Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you.
You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. www.kensingtonsofas.co.uk accepts no liability, to the extent permitted by applicable laws, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright & Monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is www.kensingtonsofas.co.uk, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with Us or using our website as a shopping service. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
www.kensingtonsofas.co.uk makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that www.kensingtonsofas.co.uk
endorses or accepts any responsibility for the content, or the use of, such a website and www.kensingtonsofas.co.uk shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use or reliance on any content, Products or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
Availability & Use of Our Website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or is error free and can accept no liability for its unavailability.
You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
All prices are in GBP. Copyright 2019 www.kensingtonsofas.co.uk
All Kensington Sofa Company furniture frames are guaranteed for a period of 10 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the wooden or metal frame, this does not include normal wear and tear.
All other Kensington Sofa Company materials which includes fabric and foam carry a 2 year manufacturers’ warranty except for moving parts (mechanisms, castors drawers).
The colour of fabric, leather and plastic is affected eventually by UV rays and is not covered by our guarantee.
All of our guarantees do not cover any of our furniture products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below the in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
Kensington Garden Furniture Ltd t/as the Kensington Sofa Company
Unit 2, Rignals Lane Ind. Est.
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
Our structural guarantee does not include cover against moving parts (mechanisms, castors, drawers, upholstery) which can deteriorate with use. These parts are guaranteed for 1 year against failure during normal domestic use.
Free items carry a limited 3 month warranty only. This does not affect your statutory rights.
Why not order our free swatch pack so that you can make an informed buying decision? You could see, touch and feel our gorgeous fabrics. Click the button for our free samples!