All Kensington Sofa Company furniture frames are guaranteed for a period of 10 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the wooden or metal frame, this does not include normal wear and tear.
All other Kensington Sofa Company materials which includes fabric and foam carry a 2 year manufacturers’ warranty except for moving parts (mechanisms, castors drawers).
The colour of fabric, leather and plastic is affected eventually by UV rays and is not covered by our guarantee.
All of our guarantees do not cover any of our furniture products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below the in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or the payment method.
Kensington Garden Furniture Ltd t/as the Kensington Sofa Company
Unit 2, Rignals Lane Ind. Est.
Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
IT’S GOOD TO TALK!
Mon to Sat – 9.30am to 5pm
Sunday & Bank Holidays – 11am to 4pm
Please use the following information to call, email or visit us. To call our website sales line please call 01582 840 717.
At our sofa showrooms in Essex or Kent, customers can browse our range and ask for expert advice. You can purchase from us, safe in the knowledge that we have a real bricks-and-mortar business where you can try out our furniture for yourself.
Please complete the form below if you wish to email us.
Email The Kensington Sofa Company Here!
If you wish to email us direct, please send your message to email@example.com – Thanks.
Why not order our free swatch pack so that you can make an informed buying decision? You could see, touch and feel our gorgeous fabrics. Click the button for our free samples!